Bolbet FAQ —
All your questions answered, right here

Withdrawal times depend mainly on your chosen method. In most cases, Bolbet processes withdrawals very quickly.

Processing times by method:
• bKash / Nagad / Rocket: Usually between 15 minutes and 2 hours — often faster.
• Bank Transfer: 1–24 hours (depending on banking days and the bank's processing time).
• USDT (Crypto): 15–45 minutes (including blockchain confirmation).

Keep these things in mind for faster withdrawals:
✅ KYC verification must be completed.
✅ Any active bonus wagering requirements must be completed first.
✅ Betting turnover requirements must be met.
✅ Correct payment details must be provided.

Minimum withdrawal amount: ৳500
Having trouble? Help Centre Let us know via Live Chat.

Bolbet's deposit limits are set with Bangladeshi players in mind. You can get started with a small amount.

Minimum deposit by method:
• bKash: ৳300
• Nagad: ৳300
• Rocket: ৳300
• Bank Transfer: ৳1,000
• USDT: 10 USDT (approx. ৳1,100)

Are there any fees for deposits?
Bolbet charges no deposit fees. However, your mobile banking provider's own service charge may apply — typically 1–1.5%.

For your first deposit:
You'll receive a 100% welcome bonus of up to ৳10,000. The more you deposit, the bigger the bonus. For full bonus details, Bonus page here.

There are several common reasons an app may fail to open or crash. Working through the steps below resolves the issue in most cases.

Step 1 — Check these first:
• Check that your internet connection is active and stable.
• Make sure the app is updated to the latest version.
• Check that your phone has enough free storage and RAM.

Step 2 — Restart the app and clear cache:
Android: Settings → Apps → Bolbet → Storage → Clear Cache
iOS: Force close the app and reopen it.

Step 3 — Update:
• Android: Download the latest APK from the Play Store or the Bolbet website.
• iOS: Update via the App Store.

Step 4 — Reinstall:
Uninstalling and reinstalling the app resolves most issues.

Still having trouble?
You can play directly at bolbet.biz in any web browser — full features are available on mobile browsers too. For technical support, Help Centre Contact us.

Bolbet offers multiple support channels for Bangladeshi players — help is available in Bengali.

Support Channels:

💬 Live Chat (Fastest):
Click the chat button at the bottom right of the website. Typically connected within 1–5 minutes. Available 24 hours a day, 7 days a week.

📧 Email:
support@bolbet.biz — typically responds within 2–4 hours. Email is best for complex issues.

📚 Help Centre:
Help Centre Resolve common issues on your own — accessible 24/7.

Which channel to use and when:
• Urgent issues (login, payment stuck) → Live Chat
• Account issues, KYC → Email (attach screenshots)
• General questions → Help Centre / FAQ

Service Language: Both Bengali and English.

KYC (Know Your Customer) is a mandatory identity verification process. It only needs to be completed once.

When is KYC required?
Before your first withdrawal, or when transactions exceed a certain amount.

Required Documents:

📋 Proof of Identity (one document required):
• National ID (NID) — both front and back
• Passport — bio data page
• Driving License

🏠 Proof of Address (if required):
• Utility bill (gas/electricity), bank statement, or any government-issued document

Deposit process:
1. Log in to your account → Profile → KYC Verification.
2. Upload a clear photo or scan of the document.
3. Verification is typically completed within 24 hours.

Tips: Make sure the image is clear and all details are legible. If you have trouble, Help Centre Send us an email with screenshots.

Bolbet's betting limits vary by category. Overall, you can get started with a small amount — which is great for newcomers.

Sports Betting:
• Minimum single bet: ৳10
• Applies to both pre-match and live bets.
• Maximum bet limits depend on the odds and the event.

Casino & Slots:
• Minimum spin/bet: ৳5 (Some slots start from as low as ৳1).
• Live Casino tables: usually starting from ৳50.

Accumulator/parlay bet:
• Minimum: ৳10 (minimum odds of 1.20 required per selection).

Please note:
Bets placed with bonus funds may have a minimum wagering odds requirement (usually 1.50+). See Bonus page and Terms & Conditions here.

Yes — Bolbet takes responsible gaming seriously. Several tools are available and can be activated directly from your account settings.

Available tools:

💳 Deposit Limit:
Set a daily, weekly, or monthly deposit limit in advance. Decreasing your limit takes effect immediately; increases take 24 hours to apply.

📉 Loss limit:
Betting is automatically stopped once you've lost a set amount.

⏸️ Cooling-off period:
Pause your account for anywhere between 1 day and 6 weeks.

🚫 Self-Exclusion:
Fully self-exclude for 6 months to 5 years — you will not be able to log in during this period.

How to enable:
Log in → Account Settings → "Responsible Gaming" tab → select your preferred tool.

For more details, visit our Responsible Gaming page here.